Terms & Conditions

Because "e-juice/e-liquid" does contain nicotine, it is the policy of Rainbow Vapor that our customers must be the age of majority or older (that is, you must meet or exceed the legal smoking age in your province in order to purchase any Rainbow Vapor product). By agreeing to the terms, you are verifying that you are at least the age of majority.

The substances contained in the products sold on RainbowVapor.com are harmful to children and animals and must be kept out of reach at all times.

Furthermore, RainbowVapor.com makes no claims that these products aid in the quest to stop smoking. We do recommend that you do the research on any product you intend to purchase.

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ALL ORDERS PLACED AND PAID BEFORE 10AM(EST) ARE SHIPPED THE NEXT BUSINESS DAY

1-3 DAY DELIVERY IS BUSINESS DAYS AND DOES NOT INCLUDE WEEKENDS OR HOLIDAYS.

SHIPPING WITHIN CANADA ONLY!!

- Packages are shipped via Canada Post Xpress Post  with tracking.

- Packages shipped within Canada are sent Xpress Post for $12.50.

Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Delivery standards are within business days for items sent between major urban centres and are depentant upon origin and destination. All orders are sent Express Post for $12.50, and are usually sent within 24 hours to anywhere in Canada.

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RETURNS 

Rainbow Vapor is proud to offer a 30 day from time of purchase warranty against manufacture defects. Rainbow Vapor must be informed of the issue within 15 days of sale for our warranty to be valid. Rainbow Vapor reserves the right to instruct the customer on the proper usage of the device to correct any issues.

Customers have two (2) options regarding returning goods once Rainbow Vapor has been contacted and the warranty return has been approved by us.

 

1) The customer can purchase the replacement on the site paying full price including shipping if applicable. When the returned goods have been received a refund will be issued for the purchase price plus the $12.50 shipping charge using the method that the goods were purchased with. This option allows you to get the replacement as quick as possible, and also allows you to purchase additional product beyond what is being replaced with your shipping cost refunded.

 

2) The customer can mail the defective item back to Rainbow Vapor. Once received Rainbow Vapor will send out the replacement item using regular post.

Rainbow Vapor does not accept the returns of items unless they are defective due to a manufacturing issue. Rainbow Vapor does not accept returns of items that have been damaged by the user, and reserves the right to determine if that is the case when the goods are returned. Rainbow Vapor's decision is final.

 

Rainbow Vapor does not accept returns of any e-juice or cartridges due to sanitary reasons. All goods returned under warranty are destroyed and not resold.

 

 

Tax ID: 81242 0453 RT0001

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